Definition about all points
Last Update há 2 anos
Campaign is a list of prospects created.
Prospects are individual records entered into the system.
Subscriber to Betyphon is assigned the number of users they subscribe for. A user has a role, which determines what he/she can do within BeTyphon.
User can be added to a campaign as a member. Only members of a campaign have access to the prospects and campaign. BeTyphon enforces a user to choose a disposition at the end of a call, so that next steps can be determined and a admin can know what stage a Prospect is at.
Global Search –
The Global search is available on the top header. Here, telecaller/field executive manager/admin can search any of the prospects based on their mobile number. Prospects with the matching number are displayed from all the campaigns.
The Dispostion, is a status of prosect which mark by user after calling to him/her. Disposition get created by Admin in customized way as per need.
The Form, is a field whilch can designed by admin in customized and structured format, it can be mapped with disposition also. So while calling a customer by user- he/she can filled the details and save the information in Betyphon
Prospect Logs –
Logs are generated automatically as prospect are getting inserted thru campaign API or CSV excel file upload wherein its show the each prospect status as inserted/ duplicated/ repeated or updated.