How to raise ticket


Last Update hace un mes

We have multiple ways to raise the ticket for products. 

- BeTyphon Software tickets raised thru admin(Subscriber) account.

- Other Products suppose to raise thru  (such as IVR, MissedCall, Tollfree, SMS, Click2Call, Whatsapp API, Call Centre Solution, Renewup)

For Betyphon query - 👇

Subscriber (Admin Account) can raise the ticket for betyphon query directly from the portal. 

> "Raise a Ticket" - Button is Poping-Up to Create the query.

>  Select the Option of "Category" and "Sub-Category" related to concern

>  Detail related to query can mention in "Message" and SUBMIT 

In Support Ticket List - 

> Total query will be visible which raised by Subscriber.

> Status and Comment will be updated by Support Team, Its also visible to Subscriber.

For Other products query - 👇

Raise the tickets for other products, from Direct URL

> "Select Product" - Button to Create the query for product.

> Select the Option of "Category" and Type the "Sub-Category" related to concern

> Mention the email id, Company, Phone and Message and "SUBMIT"

In Support Ticket List.

👉 After Submitting the query "Calendar Link" will be opened for time schedule to connect by support team.

👉 For All query update(notification), Whatsapp & Email will be come.

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