Where to see call recordings


Last Update hace 2 años

Call recordings can be accessed from web and mobile application both.

On web application its visible under the Activity > Call recording which can be filtered by day wise, agent or specific number

Mobile application - User can listen all call recordings on Recording page under Synced/Unsynced

Note : 

# AMR file's not support to online media player- so recording need to be download for play from web application.

# User can direcrly play on same mobile device from where its get uploaded, as same media play support.

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