Connected or non-connected status is based on actual dialing of calls automatically. If user, using the application on android phone then BeTyphon Appliication will be auto-capture the call details and recording from phone and also mapped from prospect history.
"Connected" Status will be marked automatically incase of any dial in-out from phone. By clicking on - connected, it will shows the overall calling history as well.
"Non-Connected" status will be marked incase non-dialing from phone based on actual calls.